Tangent Books Customer Services
Tangent Books strives to offer customers the best value and the best service. We work closely with authors, photographers, illustrators and editors: we feel we have a responsibility to treat them fairly, so our prices take into account giving a fair wage to the people we work with.
If you buy from Tangent, you help support independent publishing in the UK.
Shipping & Delivery
All UK shipping is free. There is a flat fee of £3 per item for European orders and £10 per item for the rest of the world.
Christmas Posting Dates 2017:
Order before 2pm on...
UK - Thurs 21st December
Europe - Fri 15th December
Rest of World - Fri 8th December
Orders received before noon are usually shipped the same day. All overseas orders are sent via Airmail. For larger orders we may use a courier service or ship direct from our London distributor. Please allow five working days for delivery of large orders from our distributor.
All items on the website are always in stock. If an item is out of stock we remove it from the website or it will be marked as out of stock.
Tangent Books can ship to virtually any address in the world. If you are an overseas customer and want to order a large number of books, please get in touch via the contact form to discuss rates. If you have any special shipping requirements please add a note to your order or contact us via the website.
Privacy & Security
This page provides information relating to how our team handle any information provided to us by website visitors and people enquiring about our services, either by email or by phone.
Tangent Books is committed to ensuring that your privacy is protected. We have outlined below how we go about doing this. This policy covers our use of personal information that is collected when you use our website and use it to contact us by email or by phone.
We may change this policy from time to time by updating this page. We encourage you to check this page regularly to ensure you are happy with any changes made. This policy was last updated on May 16, 2018.
What personal information we may collect:
You may be asked to provide personal information about yourself, for example:
Contact information (including email address)
Where you live
Other information relevant to an enquiry or order
When you supply any personal information to Tangent Books we have a legal obligation towards you in the way we use that data. We must collect the information fairly, that is, we must explain to you how we will use it. When using your personal information OCP will act in accordance with all current legislation.
What we do with the information we obtain:
We require personal information to fulfil website orders and to contact you via our newsletter with news of new books and events. We will not pass on any of your personal information to fat-cat corporations, louche marketing outfits, greaseball social media spammers or any other third parties. We will use your personal information for:
- Internal record keeping
- To improve the services we provide to you
- From time to time, we may also use your information to contact you by email to ask you to provide feedback to us in order to improve the service that we offer. But in all honesty, we probably won’t get round to it because we are too busy producing books and misbehaving.
- We may use the information to customise the website according to your needs and requirements.
Do we give your information to anyone else?
We will not sell, distribute or lease your personal information to third parties. See above.
Access to your personal information
You have a right to request a copy of the personal information that Tangent Books holds about you and have any inaccuracies corrected. We reserve the right to make a nominal charge for such information requests. Any such requests should be made to this email address: email@example.com
We are committed to keeping your information safe and secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect
Links to other websites
Our website occasionally contains links to other websites which may be of interest to you.
Once you have left our website, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information that you provide whilst visiting other such sites and this privacy notice does not govern such sites. Please check the individual privacy notice for websites you visit.
Returns & Replacements
This returns policy does not affect your statutory rights. You may cancel your order before delivery or within 14 calendar days after the date of delivery if the delivery address is in the United Kingdom including Northern Ireland or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom or Northern Ireland. We will credit your payment card with the cost of the unwanted Goods and our delivery charges within 30 days of the date of your cancellation. Please return the unwanted Goods with the original packaging within 30 days of cancellation. You are required to take reasonable care of the goods while in your possession.
Returned Goods will be delivered to us at your cost, unless the Goods are defective or damaged or if we have delivered them to you in error. We will be entitled to deduct the cost of recovering the Goods if you fail to return them following cancellation. If Goods are defective or damaged, please contact us via the contact form. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges. Refunds will be credited to your payment card and will not be paid in cash.
Terms & Conditions
Your details When you register with the Tangent Books website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised. If any of your details change, such as your credit card billing address, you must inform Tangent Books as soon as possible. You may update your details by signing into your account on the Tangent Books website, and update the relevant section.
The contract between us
Any contract for purchases made through the website will be with Naked Guides Ltd trading as Tangent Books, whose registered office is situated at Tangent Books, 5.16 Paintworks, Bristol BS4 3EH, company registration number 5071092 (Tangent Books). Tangent Books must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received Tangent Books will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price.
Tangent Books acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Tangent Books is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
Neither Tangent Books nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.